In the unlikely event that a parcel arrives damaged please contact us at firstname.lastname@example.org preferably with a photograph of the problem so we can arrange a replacement, exchange, or refund for you.
We ask that you please return the book/s where possible with their original packaging. This does not affect your statutory rights. As the goods are your responsibility until they reach us, please ensure you package carefully your return to prevent any damage to the book/s.
With the exception of damaged books we are not responsible for the return postage and do advise that you obtain a certificate of postage in case the parcel fails to reach us.
If you wish to cancel your order and return it to us, under the Distance Selling Regulations, you must let us know within five working days of receiving your parcel. This can be done by email at email@example.com. You will then need to return the whole order to us, at your own expense to us if you have already received it. Once we receive the whole order back, and the book/s are still in the same condition as sent by us, we will issue a full refund.